This page provides a detailed description of how your personal information is collected, used, and kept secure on the lost platform. The privacy of Bangladesh users is our highest priority.
The lost platform places the utmost importance on the privacy of Bangladesh users and we are fully committed to protecting your personal information. This privacy policy will inform you about what types of data we collect, how they are used, and how securely your information is stored. By accessing or registering on the platform, you will be deemed to have read and accepted this privacy policy. We believe that transparency and trustworthiness are the foundation of a healthy user-platform relationship. This policy has been drawn up in accordance with applicable law and international data protection standards, and is updated regularly.
During registration, we collect your name, email address, date of birth, mobile number, and residential address. National ID or passport information may be requested for identity verification purposes and is used solely for the verification process. Payment method details are collected for financial transactions; however, full card numbers or bank account details are not stored on our servers. Your device type, browser information, IP address, and usage patterns are automatically logged while you use the platform. This technical information is used to ensure platform security and improve the user experience.
The information we collect is primarily used to manage your account, verify your identity, and process financial transactions. Your usage patterns are analyzed to ensure platform security and detect fraudulent activity. Your preferences and usage history may be used to provide a personalized experience. Your contact information is used to send important updates, security alerts, and account-related notifications. Data may also be used to fulfill applicable legal obligations and meet the requirements of regulatory authorities.
Lost never sells, rents, or transfers your personal information to third parties for commercial purposes. Limited data may be shared with trusted third-party service providers for payment processing, identity verification, and technical services, though they are bound by strict confidentiality agreements. Data may be disclosed in compliance with applicable law in response to court orders, legal investigations, or legitimate requests from regulatory authorities. Users will be notified in advance in the event of a change in platform ownership or a merger. Any data sharing is always kept to the minimum amount necessary.
To protect your personal information, lost uses industry-standard SSL encryption and advanced cybersecurity technology. Sensitive data such as passwords and financial details are always stored in encrypted form and cannot be viewed directly by any staff member. Our server infrastructure undergoes regular security audits and the latest security patches are applied. If an unauthorized attempt to access your account is detected, an alert is automatically triggered and the account may be temporarily locked. However, no method on the internet is one hundred percent secure, so we also recommend using a strong password and keeping your login credentials confidential.
As a user in Bangladesh, you have several important rights regarding your personal information. You may request a copy of the data we hold about you at any time, and we are obligated to provide it within a reasonable timeframe. If any of your information is inaccurate, you have the right to request a correction and we will update it promptly. In certain circumstances you may request that your data be deleted, though some information may need to be retained for a specified period due to legal obligations. To exercise these rights, contact us at [email protected] and our team will respond within 30 business days.
We retain your data for as long as your account is active and use it to provide the necessary services. Even after an account is closed, certain data may be retained for up to five years for purposes of legal compliance, dispute resolution, and fraud prevention. Records of financial transactions are kept for the period required under applicable financial regulations. Once the retention period expires, data is securely deleted or anonymized. If you would like more details about data retention periods, please contact our support team.
Lost reserves the right to update or amend this privacy policy at any time, particularly in response to legal changes or the addition of new platform features. For significant changes, we will endeavor to notify you in advance via your registered email or through the platform. Continued use of the platform after any changes have been made will be considered acceptance of the updated policy. The date of each update will be noted at the top of the page so you can easily track changes. We therefore recommend visiting this page regularly to stay informed about the latest privacy policy.
If you have any questions, concerns, or requests to exercise your data rights regarding this privacy policy, please get in touch with us. Our data protection team is available to respond via email at [email protected] seven days a week, twenty-four hours a day. For general inquiries, please visit our FAQ Visit the page where answers to common questions are provided. We are always committed to maintaining a transparent and honest relationship with our Bangladesh users. Your privacy is not merely a legal obligation for us — it is part of our core values.