Lost believes that entertainment is truly enjoyable only when it is experienced in a controlled and mindful way. We are committed to ensuring a safe and responsible environment for every player in Bangladesh.
At lost, we believe every player should know their limits and play accordingly. Our platform provides users in Bangladesh with a range of protective tools to help keep their betting experience enjoyable and controlled.
You can set your own limits on how much you bet each day, week, or month. Once set, the limit takes effect immediately and protects you from overspending. Playing within your own budget is the wisest approach. lost always places the highest importance on your financial protection.
If you feel you need a break from betting, you can temporarily suspend your account for a set period. The cooling-off period can range from 24 hours to several weeks. During this time, no betting activity will be conducted on your account. Taking a break for peace of mind is completely normal, and we encourage it.
If you feel that betting is having a negative impact on your life, you can use the Self-Exclusion option. Once this feature is activated, you will not be able to access the platform for a specified period. Any attempt to open a new account while Self-Exclusion is active will be automatically rejected. We respect your decision and offer our full support.
Betting for extended periods can cause mental fatigue and lead to unconscious decision-making. Our session timer feature automatically sends you an alert after a set amount of time. You can define your own maximum session duration, and once that time is up, the platform will ask you to take a break. Mindful time management is an important part of responsible gaming.
Our platform has a feature that automatically stops betting once losses exceed a set amount. You can configure this limit yourself and change it at any time. However, increasing the limit requires a specific waiting period, which helps prevent impulsive decisions. This feature is highly effective for ensuring financial protection.
If you or someone you know is experiencing betting-related problems, our support team is always here to help. We can assist in connecting you with professional counseling services. Acknowledging a problem and asking for help is a sign of courage. lost's goal is not just entertainment — it's ensuring the overall well-being of every user.
Awareness is the first step to protection. If you notice the following signs, it is important to act quickly.
Spending money needed for essential expenses on betting, or borrowing money to play, is a serious warning sign. This can lead to financial hardship and put strain on family relationships.
Repeatedly betting to recover lost money is known as "chasing losses." This behavior typically leads to even greater losses and is a key sign of problematic gaming.
Keeping your betting activity hidden from family or friends increases stress. Transparency and open conversation help maintain healthy relationships.
If you feel anxious, irritable, or restless when you stop betting, this may be a sign of dependency. In this situation, you should seek professional help.
The lost platform is strictly prohibited for users under 18. Age verification is required during account registration, and accounts belonging to minors are immediately closed. Use password protection on your device to prevent younger family members from accessing the account. Responsible gaming is not just for yourself — it's also about protecting your family.
Find answers to the most frequently asked questions about responsible gaming here.
After logging into your account, go to the "Account Settings" section and look for the "Responsible Gaming" option. There you can set daily, weekly, and monthly betting limits. Lowering a limit takes effect immediately, but increasing a limit requires a 24-hour waiting period. Contact our support team if you have any issues.
No, self-exclusion is not permanent unless you choose the permanent option. You can choose between 6 months, 1 year, or permanent self-exclusion. After a fixed term ends, you will need to contact our support team to reactivate your account. With permanent self-exclusion, the account can never be reactivated.
Start by speaking with them compassionately and helping them acknowledge the problem. Listen without judgment and encourage them to seek professional help. Our platform has a reporting feature if you believe someone is underage or affected by problematic gaming. Our support team will guide you through the right steps.
Yes, lost takes strict measures to protect minors. Age verification is mandatory during account registration, and registration is completely prohibited for users under 18. Suspicious accounts are subject to additional identity verification. You can use parental control software on your device to block younger family members from accessing the platform. If you suspect a minor is using an account, notify our support team immediately.
At lost, we believe responsible gaming is an ongoing process. Our support team is always ready for every player in Bangladesh. For any questions or concerns, visit our FAQ page or contact us directly. Your safety and well-being are our highest priority.